Senior Support Analyst – ERP

Job ID: 31235

United States – New Jersey – Parsippany
February 16, 2017


Tiffany & Co. is looking for a Senior Support Analyst – Enterprise Resource Planning (ERP) in Parsippany, NJ. This role will provide support to global finance teams for financial applications including but not limited to JD Edwards EnterpriseOne, Microsoft Navision and JD Edwards World as well as other supporting finance technologies such as procure-to-pay applications. The individual will liaise with the various finance organizations, taking a lead role in resolving issues, identifying opportunities for improvement of processes and in general support of ongoing business needs (e.g., training). Individual should be comfortable with taking ownership of assigned tasks and leading the execution of all phases from issue research through resolution.

The individual will also be support the Manager – Support & Administration to ensure that the incoming requests/demand for financial system-related projects are tracked, prioritized, assigned and executed according to service level agreements.


The Senior Support Analyst will provide ongoing support to global finance teams for assigned financial systems. This includes overseeing or executing system maintenance and configuration tasks, ensuring that appropriate documentation exists and is maintained, ensuring that users are adequately trained, managing and executing key periodic financial and operational business processes, and support of complex user application issues and questions. Responsibilities also include supporting the financial user community with their daily, monthly, quarterly and annual processes as needed.

The Analyst will also support the management of incoming demand including ensuring that requests are appropriately tracked, prioritized, assigned and executed against service level agreements, and develop and maintain partnerships with supported finance teams and business organizations, as well as external service providers. Additionally, this position will participate in or lead other special projects, assignments or tasks as directed by department management. S/he will also be responsible for development and maintenance of system and process documentation and execution of user training.


  • 4-7 years of diversified finance/accounting and systems related experience
  • Experience with JD Edwards
  • Experience with Microsoft Navision
  • Strong financial systems and process background
  • Prior experience with management of demand (prioritization of incoming demand, assigning tasks, maintenance of metrics, etc.)
  • Must possess strong communication and interpersonal skills
  • Ability to interact with individuals of varying levels
  • Ability to effectively lead meetings
  • Customer service and team oriented individual
  • Must have strong organizational skills
  • Ability to work independently under pressure and multi-task with time-sensitive constraints
  • Strong troubleshooting and problem resolution skills
  • Project management education or experience preferred
  • Demonstrated leadership experience preferred