The Director Training, Northern America, will manage the sales and product training execution for The Americas. Through oversight of this critical function, this individual will help the Region attain its sales goals and exceed key performance indicators. The training function will focus on drivers of sales, sales strategies, product, and service essentials and after sales service selling opportunities, developing and building customer relationships and clienteling. This individual will help transform our ability to build lasting relationships by facilitating globally developed sales, service and management development programs individually and through a team of market based training professionals. This individual will be responsible for managing and delivering core programs and curricula developed through Global Education and Organizational Effectiveness, modifying tools and resources as needed to meet individual market and region needs. They will lead a team of trainers and retail coaches, to deliver impactful programs within the Region (“lighting a fire of passion” within the Americas organization).
Core Content and Program Oversight and Delivery- 30%
Execute learning & development priorities based on business goals and priorities set by Northern America leadership.
Assist with defining, standardizing and ensuring a consistent sales interaction
Managing the delivery of core corporate and specialized sales and management development programs to meet the business needs of the Region and train management and sales professionals to act as key sales drivers.
Assess delivery methods, tools and resources to respond to individual Market needs, taking into consideration each Market’s size, complexity, culture and competitive landscape
Execute customized strategies for on-boarding and training new management, teams into new stores, and individuals into existing stores, seasonal staff and refresher sales training.
Consult with business leaders, HR Generalists and Global Education teams for development of programs and tools and resources to meet ever changing needs of business
Partner with Systems and Compliance Training Teams for unified training experience
Management Development and Sales Capability – 20%
Partner with Global Leadership Development for delivery of next generation management development programs as determined by Northern America leadership.
Support Market Vice Presidents (where appropriate) to develop their role as “sales coaches and high- impact team leaders”
Understand complexities of supporting and consulting in a transforming organization.
Sales Performance Consulting and Training- 10%
Consult with EXCO (Executive Committee) Leadership Team and assess competitors to gather input and data to identify (or confirm) knowledge/skill gaps and business challenges
Recommend learning resources and training interventions (where appropriate) to narrow knowledge and performance gaps
Analysis and Assessment- 5%
Maintain up to date knowledge of competitive landscape for feedback to Leadership and Global HR for program input and modification
Use metrics, KPIs, reports and measurement to ensure programs efficacy, efficiency and success
Assess trends through report analysis and provide regular updates to Leadership Team and Global Education
Program/Project/Budget Administration- 15%
Create project plans, document delivery time lines, resource requirements, costs and deliverables
Create and track a training follow- up/ refresher event cycle calendar
Manage large scale and significant budget.
Manage training logistics: Communications, venue planning, travel, materials production and some translation (Spanish, French Canadian), etc.
In partnership with Leadership and Global Ed, develop strategic training plans and forecast appropriate yearly expenses for company Profit Planning submission
HR team coaching & development- 20%
Manage team of training specialists and managers. Ability to train trainers.
Coach, develop and mentor direct and indirect reports. Provide quality coaching, both formally and informally to continually improve service, support, training delivery and skill level for all team members.
Liaise with Corporate Global Ed and Organizational Effectiveness departments- network with Director counterparts in Europe, Asia- Pacific & Japan, and Manager of Training Latin America, to ensure consistency of program content, delivery standards and brand messaging
Number direct reports- 7-10, 2-3 Retail Coaches
Minimum 8-10 Years of experience overall leading a multi- discipline training function in a luxury retail brand or related
Minimum 3 years actual retail sales or related experience
Bachelor’s degree with specialty in HR, Psychology, Education
Strong consulting and coaching skills
Excellent Communication Skills
Comprehension of adult learning styles and instructional design
Experience designing and conducting needs analysis
Strong facilitation skills
strong project and people management (talent development) skills
experience managing a team (more than 5 preferred)
Strong analytical skills, prior large scale budget management experience.
Ability to travel approx. 30-40% of the time (varies) based on Team needs (managing, coaching, and observing team facilitation and store visits, etc.)
Advanced Degree (Masters) in Adult Learning, Organizational Development or Human Resources –strongly preferred