Manager – Category Management – High Jewelry

Job ID: 35372

Global Category Marketing
United States – New York – New York
April 14, 2018


The Manager, Category Management High Jewelry will oversee product assortments and determine a store type strategy for all retail locations. This individual will define assortments for each High Jewelry style offering, across all retail locations worldwide. S/he will be responsible for establishing pricing for product within this category that achieves target gross margin and/or sales objectives as well as Individually Registered (IR) merchandise pricing. Extensive modeling and analytical skills are needed to produce and identify pricing scenarios that achieve core margin and sales objectives. The Manager is responsible for the regular review and reporting of pricing and executing and leading the implementation of IR price changes within this category when necessary. The Manager will also be responsible for initiating new product development and lifecycle planning within the High Jewelry product category developing new product to ensure that offerings remain robust and competitive as well as identifying styles for discontinuation to support newness in the category.


The Manager, Category Management – High Jewelry (HJ) will perform assortment analysis for select product categories and provide recommendations for assortment changes and improvements to maximize sales and productivity. S/he will identify Regional trends and recommend assortment strategies when appropriate. Analyze assortments by collection, classification and price point as directed to maximize productivity and project objectives including year-end and quarterly reviews. Propose, implement and monitor worldwide assortments in partnership with GMO team. Develop reports and presentations, such as collection trend reports, style-outs, competitive shopping analysis, that communicate a high-level view of new product introductions for meetings and conferences. Participate in competitive shopping visits to support key initiative information gathering and research as it pertains to the current assortment. Partner with DM to ensure the appropriate ratio of assortment count to SKU productivity. Analyze and validate store type strategies by product family (repeatable IR only). Partner with CM Operations analyst to maintain and rebalance merchandise to support world-wide assortment strategies and sales opportunities.

This individual will establish and implement margin reviews to validate pricing structure based on sales volume and margin drivers, while analyzing gross margin department objectives through price change recommendations. Manage, execute and communicate formal price change process conducting analysis and gathering comparison SKU information to set retails for new and existing product, taking into account both margin targets and sales goals. Review current pricing systems to identify areas of improvement and proposed solutions

S/he will conduct reviews and create analysis on a quarterly and monthly basis, to validate and provide direction for T-Flags, E-Flags and Obsolescence management. The manager will partner with Demand Planning, Replenishment Planning, Supply Management, Gemstone Acquisition and Category and Pricing Analytics to establish strategies for managing overstock and aged inventory. Direct staff in resolution of off-cycle pricing errors or discrepancies as well as prepare and subsequently review monthly and quarterly price change submissions to PLM. S/he will manage team as they conduct accurate day to day item maintenance, re-classes and merges and make assortment changes and additions into necessary files (Image Grids, Master Trackers, TPM, AA, APA and PLM). S/he will ensure project milestones are met on a timely basis including SKU creation and sign off, image grid maintenance and TPM updates.

The Manager will analyze product assortments such as collection, classification, price point and sales trends, and make proposals for new merchandise based on findings. Create and maintain reports and image grids throughout various stages of development, ensuring accuracy of item detail. Create and maintain Assortment, Blue Book, and Spring Event Concept Decks. Direct Staff in updating the Design Chart, monitor color stone files, review loose stones, and assign stones to styles. S/he will partner with DM for re-orders for assortments and client sold orders. Manage and ensure team meeting representation and provide updates on positioning, assortment, pricing and distribution strategies. Coordinate “touch bases” with PD counterparts to ensure timely launch of all new product. Develop trend and key initiative reports and make recommendations for assortment additions or changes based on the findings. Manage communication flow of new product and assortment life-cycle planning information with cross-functional counterparts (DM, SM, PD, RP, GMO and BPR). Facilitate cross function reviews (CM/DM/PD) of new product architectures/image grids and partner to ensure target cost, retail pricing and GM objectives for new product are met. Ensure project milestones are met on a timely basis including SKU creation, general maintenance and TPM/Pricing updates.

This individual will communicate with both central and regional teams to address and support category assortment and new product plans via monthly or quarterly meetings. Partner with Global Education & HJ Marketing team to create and review talking points. Partner with HJ Marketing and GMO to manage all Marketing (catalogue, advertising, e-commerce) and PR (borrow, credit, Press Preview) initiative reviews, validate suggestions for fit and accuracy and ensure teams are meeting deadlines. Partner with GMO and HJ Marketing team to create and distribute product communications (i.e. Monthly newsletter, quarterly meetings). Partner with cross functional teams to communicate and execute key initiatives, new product launches, assortments, discontinuations, reclass and pricing as needed. Partner with HJ Marketing and PR to maximize promotional support through product suggestions (Selections, Blue Book and Collections) and product placement (magazine, media borrows). Coordinate with PLM, Retail, GMO and Merchandising teams to schedule and execute price changes. Partner with HJ Marketing and Visual Merchandising to provide guidance on collection and classification retail display strategies.

S/he will guide the team to identify replenishment needs by closely evaluating sales and inventory. Execute assortment strategies by replenishing and rebalancing inventory to assorted locations. Guide and monitor inventory movement across stores as well as merchandise that is used to support PR, Marketing, Travelling Collections and Events.

The manager will support the Director with execution of departmental and cross-functional initiatives. Manage staff; provide direction to prioritize their projects, ensure accuracy for project presentation, and develop for future growth. Prepare staff evaluations, coach staff through regular one-on-one and group staff meetings, follow company guidelines and PMP timeline. Ensure staff integration of new systems (BO, APA, AA TPM) and all processes. Build personal and professional development through training opportunities i.e. MDP, T2M and/or regular feedback sessions with staff and Director.



  • Overall knowledge/experience in the workings of retail business practices
  • Proficiency in Microsoft Office applications (Word, Excel, Access, PowerPoint) with adaptability to new software
  • Must have strong analytical skills
  • Must be able to think strategically – then implement steps to achieve goals
  • Must have excellent organizational, communication and written skills
  • Ability to be flexible and adept to changing priorities (ability to multi-task is essential)
  • Strong interpersonal skills – must be diplomatic
  • Good negotiating skills for dealing with sales professionals, gemstone acquisition and outside vendors
  • Must be able to lead and develop a staff
  • Undergraduate degree from an accredited University
  • *Graduate Gemologist certificate or near completion

*May not be required for all Manager level positions

Preferred Qualifications/Primary Job Requirements:

  • Comprehension of the product offered at Tiffany & Co.
  • At least 2 years of retail experience, preferably with some store line experience
  • Knowledge of gross margin and turn calculations
  • Working knowledge of MIPS, APA, Essbase and JDEdwards