JOB DETAILS

Seasonal Job Fair, South Coast Plaza

Job ID: 37032

Retail (Sales & Operations)
United States – California – Costa Mesa
August 29, 2018

Overview

We are currently seeking Retail Talent for our 2018 Holiday Season!

Join us at our Seasonal Job Fair on

Thursday, October 4th & Friday, October 5th

from 10am to 4pm

at our store in South Coast Plaza.

*If you are unable to attend our job fair, please apply and contact our store for avilability.

Responsibilities

Our team delivers the Tiffany Experience to each and every client from the moment they walk through our doors. Participants will be considered for the following roles:

Our Seasonal Ambassadors will be responsible for:

  • Be an effective brand ambassador, ensuring customers are warmly welcomed, assisted accordingly and have a memorable experience commensurate with the Tiffany brand.
  • Assisting and interacting with customers to create luxury experiences that positively impact both sales and service.
  • Accurately manage floor waiting list if applicable.
  • Enhance the customer experience with hospitality and store amenities to create personalized experiences.
  • Ensures hospitality area is fully stocked and clean.
  • Communicates with management any potential service issues with waiting clients.
  • Assists sales team with boxing and wrapping items, personalization sales, replenishing POS and gifting supplies, keeping all POS stations and sales floor areas neat and organized as well as performing all POS functions and data capture after a client’s purchase decision is finalized.
  • Assists operations team with operational policies and procedures and after sales servicing e.g. jewelry cleaning, to ensure store operations run effectively.
  • Work collaboratively with other team members to achieve sales and service goals.

Our Seasonal Operations Professionals will be responsible for:

  • Execute all company operational policies and procedures and after sales servicing e.g. jewelry cleaning, to ensure store operations run effectively.
  • Partner and communicate with Sales Professionals and Management to respond efficiently to customer requests, handle and follow up on merchandise transfer requests and process point sales quickly and accurately.
  • Enhance the customer experience with hospitality and store amenities to create unique experience.
  • Ensures hospitality area is fully stocked and clean.
  • Assists sales team with boxing and wrapping items, personalization sales, replenishing POS and gifting supplies, keeping all POS stations and sales floor areas neat and organized as well as performing all POS functions and data capture after a client’s purchase decision is finalized.
  • Assisting and interacting with customers to create luxury experiences that positively impact both sales and service.
  • Be an effective brand ambassador, ensuring customers are greeted timely, assisted accordingly and have a memorable experience commensurate with the Tiffany brand.
  • Work collaboratively with other team members to achieve sales and service goals.

Our Seasonal Sales Professionals will be responsible for:

  • Assisting and interacting with customers to create luxury experiences that positively impact both sales and service.
  • Be an effective brand ambassador, ensuring customers are greeted timely, assisted accordingly and have a memorable experience commensurate with the Tiffany brand.
  • Enhance the customer experience with hospitality and store amenities to create unique experience.
  • Assists sales team with boxing and wrapping items, personalization sales, replenishing POS and gifting supplies, keeping all POS stations and sales floor areas neat and organized as well as performing all POS functions and data capture after a client’s purchase decision is finalized.
  • Perform one-on-one selling in select cases with holiday best sellers.
  • Work collaboratively with other team members to achieve sales and service goals.

Every blue box holds an important story. We will discover and honor that story with our personal touch. In all roles, as brand ambassadors, we commit to be curious, understanding, engage with empathy and joy, and always be imaginative and authentic.


We honor the legacy, lead with passion build the legend and make a lasting difference.


Join us this holiday season!

Qualifications

Required Qualifications:

  • Willing to work non-traditional business hours including nights, weekends and holidays.
  • Strong communication skills, both verbal and written, customer service skills and the ability to prioritize while handling multiple tasks is required.
  • Ability to work with a diverse client base.
  • Ability to work in a fast-paced, changing environment.
  • Ability to lift 10-15 lbs.
  • Must have authorization to work in the United States or in the country where the position is based

Preferred Qualifications:

  • Previous retail or luxury retail experience or relevant customer related experience (i.e. hospitality, etc).
  • Proficiency in Point of Sales (POS) systems and Microsoft Outlook/e-mail.
  • Proven track record in achieving sales results (Sales positions specifically).
  • Graduate Gemologist degree or previous Gemological Institute of America (GIA) course work (Sales positions specifically).
  • Multiple language skills preferred