Tiffany & Co., a Symbol of Excellence. The name instills images of Beauty, Romance and Effortless Style. For over 175 years, Tiffany has created a legacy of exquisite designs and romantic ideals.
Our Chadstone Boutique has a rare opportunity for an Operations Supervisor to join the team for 12 months to cover maternity leave.
A career as unique as you are.
Our heritage was built on sourcing the most exquisite and rare diamonds – Tiffany & Co. was renowned as The King of Diamonds. In the same respect we pursue the most talented and rare individuals to join our Tiffany family.
Reporting to the Store Director, the Operations Supervisor will effectively oversee all aspects of Back of House, including coordination of the Merchandising, Customer Service and Client Services roles. Responsibilities include:
Inventory management, including stock control, cycle count accuracy, shrinkage and ensuring appropriate assortment and model stock levels
Supervise and coordinate all aspects of customer service relating to customer repairs, servicing orders, and any post sale offerings
Supervise and coordinate all aspects of client services including, customer telephone enquiries, stock availability and any other post sale offerings
Oversee all receiving and shipping functions, including liaising with transportation, freight forwarders, Australian Customs, clearing/customs agents etc. to ensure local compliance
Partner with store management to ensure all back of house processes and systems support required service standards
Manage, coach, develop and train staff
The Cut, Clarity, Carat and Colour…
Tertiary Certificate or equivalent life / work experience
Minimum three years retail stock management/inventory control preferably within the jewelery industry
Problem solving ability
Strong customer service ethics
Excellent communication skills – verbal and written
Strong interpersonal skills
Proven multi-tasking experience with an ability to meet deadlines
Advanced skills in MS Word, Excel and MIPS
Flexible working availability, including evenings, weekends and public holidays
Previous experience in a luxury retail environment
Previous supervisory/management experience
In return, you will earn a very competitive salary, opportunity to demonstrate your self-driven desire for career development, along with Tiffany designed training and the privilege of generous employee discounts.