Operations Supervisor – 12 month contract – Chadstone

Job ID: 38521

Retail (Sales & Operations)
Australia – Victoria – Chadstone
February 11, 2019


The Blue Box

Tiffany & Co., a Symbol of Excellence. The name instills images of Beauty, Romance and Effortless Style. For over 175 years, Tiffany has created a legacy of exquisite designs and romantic ideals.

Our Chadstone Boutique has a rare opportunity for an Operations Supervisor to join the team for 12 months to cover maternity leave.


A career as unique as you are.

Our heritage was built on sourcing the most exquisite and rare diamonds – Tiffany & Co. was renowned as The King of Diamonds. In the same respect we pursue the most talented and rare individuals to join our Tiffany family.

Reporting to the Store Director, the Operations Supervisor will effectively oversee all aspects of Back of House, including coordination of the Merchandising, Customer Service and Client Services roles. Responsibilities include:

  • Inventory management, including stock control, cycle count accuracy, shrinkage and ensuring appropriate assortment and model stock levels
  • Supervise and coordinate all aspects of customer service relating to customer repairs, servicing orders, and any post sale offerings
  • Supervise and coordinate all aspects of client services including, customer telephone enquiries, stock availability and any other post sale offerings
  • Oversee all receiving and shipping functions, including liaising with transportation, freight forwarders, Australian Customs, clearing/customs agents etc. to ensure local compliance
  • Partner with store management to ensure all back of house processes and systems support required service standards
  • Manage, coach, develop and train staff


The Cut, Clarity, Carat and Colour…

  • Tertiary Certificate or equivalent life / work experience
  • Minimum three years retail stock management/inventory control preferably within the jewelery industry
  • Problem solving ability
  • Strong customer service ethics
  • Excellent communication skills – verbal and written
  • Strong interpersonal skills
  • Proven multi-tasking experience with an ability to meet deadlines
  • Advanced skills in MS Word, Excel and MIPS
  • Flexible working availability, including evenings, weekends and public holidays

Preferred qualifications:

  • Previous experience in a luxury retail environment
  • Previous supervisory/management experience
  • Gemology Certificate/Diploma

In return, you will earn a very competitive salary, opportunity to demonstrate your self-driven desire for career development, along with Tiffany designed training and the privilege of generous employee discounts.

Design your future in a tradition of excellence.