Tiffany & Co… the name instills images of Beauty, Romance and the iconic Blue Box. It is a Symbol of Excellence. For 175 years, Tiffany has created a legacy of exquisite designs and romantic ideals. Tiffany & Co.’s rich heritage of celebrated artists, historic milestones and magnificent jewelry creates the foundation from which our employees build upon each day. Tiffany employees are passionate, kind and professionally committed. We hold ourselves and our co-workers to very high standards. We continually educate ourselves about new merchandise collections, cultures and the evolving luxury market. Our respect and love for the brand creates a workplace like no other.
Tiffany employees honor every special moment in our customer’s lives and every unique gift that commemorates their milestones. This differentiating factor, known as the Tiffany Experience (Creating Connections, Providing Personalized Experiences and Honoring the Tiffany Legacy) is never compromised…. and it never will be.
We expect our employees to deliver the Tiffany Experience to each and every customer and Tiffany is committed to creating an organization that recognizes and rewards excellence in service of this promise. For us, it is a dream to be associated with a company that is forever aligned with exquisite craftsmanship, timeless design and a dedicated commitment to corporate sustainability.
The Operations Professional position in a Tiffany and Co. store is the heart of the back of house operations. He or she loves not only working with internal and external customers by supporting all sales endeavors but also has a deep appreciation for doing things better. The Tiffany & Co. Operations Professional has strong communication skills and works effectively with sales professionals and other team members to help drive the business. Sales support, process efficiencies and procedure compliance is the name of the game in operations.
Perform daily operational efficiencies to support achieving/exceeding store sales plan: Maintain accurate store inventory levels. Ensure all regular daily, weekly and monthly tasks are completed accurately in a timely manner. Perform all reporting: Retail Control Checklist and Chain of Diamond Custody compliance. Regularly maintain appropriate levels of all store supplies, within budget. Perform POS terminal analysis and reservation maintenance to ensure customer needs are met and to prevent losses. Partner and communicate with Sales Professionals and Management to respond efficiently to customer requests, handle and follow up on merchandise transfer requests and process point of sales quickly and accurately. Successfully manage all intrastore transfers and ensure store is in compliance with company record retention guidelines;
Work in a sales capacity as required.
Clienteling/Service Excellence: Capture meaningful customer data for the purposes of connecting with the client, building relationships, and personalizing future client development opportunities to provide an elevated/exceptional experience in all customer interactions. Independently follow-up on and resolve all customer issues to create an exceptional customer experience in every interaction. Serve as a store ambassador to provide the Tiffany standard of service excellence as needed by responding graciously to all incoming telephone calls, emails and in person interactions. Support key Company, Regional, and Local events and product launches.
Personal Leadership: Ensure proficient cross functionality in all areas of Operations department. Proactively partner with store management to communicate areas in need of additional focus and/or training. Ensure proficient ability to work in a selling capacity as needed. Proactively partner with store management to communicate areas in need of additional focus and/or training. Multitask as needed to ensure all daily, weekly and monthly responsibilities are completed in a timely manner. Look for business process improvements and efficiencies throughout store environment by assisting colleagues and proactively communicating innovative ideas to management. Exhibit passion and enthusiasm as a TCO Brand Ambassador by modeling elegance through appropriate wardrobe and presence. Support all key business initiatives and strategies with a critical focus on relevant 2014 new product launches; ensure adherence to all company policies relative to your role and department
NOTE: All applicants for Operations Professional positions will be required to complete a Pre-Hire Assessment as part of the recruitment process.
Strong Analytical skills
Proficient in Microsoft Word and Excel.
Strong verbal and written communication skills.
Ability to work retail store hours as necessary, including nights, weekends and holidays.
Organized and detail oriented
Ability to work well with customers, peers and management.
Ability to understand and adhere to Tiffany & Co. standards.
Flexibility to perform different tasks based on day-to-day business needs.
Must have authorization to work in the United States or in the country where the position is based.
A college/university degree.
Tiffany & Co. (CANADA) is committed to fair and accessible employment practices and welcomes applications from people with disabilities. Accommodations will be provided upon request for candidates with disabilities throughout the selection process.