Store Manager

Job ID: 39869

Retail (Sales & Operations)
Hong Kong SAR – Hong Kong
July 20, 2019


TIFFANY & CO., the world’s premier jeweler, renowned for unique designs and superior craftsmanship for over 180 years, is inviting high caliber personnel to join our retail team in Hong Kong.


Fiscal Accountability

  • Meet and exceed the store sales plan.
  • Achieve target by category.
  • Think strategically and proactively propose constructive action plan to create traffic and store attraction to achieve sales.
  • Maximize the use of company resources e.g. marketing collateral, to achieve better sales results.
  • Act as a sales leader liaison between Sales Professionals and Management team
  • Partner with Sales Manager/Store Manager to deliver monthly and quarterly sales plan achievement and sales strategy for Sales Professionals.
  • Use sales reporting tools to create recommendations for increasing sales.
  • Regularly communicate corporate strategies and initiatives to Sales Professionals to increase sales.

Talent Management

  • Utilize Tiffany Onboarding program to ensure a consistent, branded onboarding experience for all new employees.
  • Partner with Store Manager to manage, coach, and develop retail sales team of designated locations.
  • Identify and communicate with top talent, providing career and skill development to build leadership bench strength.
  • Hold yearly PMP meetings with all members of staff to discuss performance relative to expectations/plans, to identify and leverage strengths, and to close any identified skill gaps through appropriate coaching and/or training. Ensure timely and effective resolution of all significant performance issues by creating action plans for under performing employees.
  • Assist Store Manager to perform monthly touch base coaching exercise with all store staff, partner to develop individual action plans to increase sales and improve performance.
  • Assist in performing monthly touch base coaching exercise with KPI results.
  • Identify and tracking the development of potential employees.

Store Operations

  • Ensure the store operates efficiently and effectively and in compliance of company standard.
  • Collaborate with CVM and merchandising for timely implementation.
  • Maintain standards for all creative vehicles in store, including: Windows and vitrines, signage, flowers, bar, holiday décor.
  • Maintain standards for merchandising directives: Ensure case line presentations complete and up to date and maintain merchandising adjacencies.
  • Ensure the store team has up-to-knowledge and awareness of security and emergency procedures.
  • Prepare relevant reports to management.
  • Demonstrate positive audit control results.

Corporate Standards and Directives

  • Fully understand and support current business initiatives and new product launches in order to drive the success of the business.
  • Ensure all sales activity complies with corporate brand standards and directives, including Product Presentation and Visual Merchandising.
  • Maintain security standards within the store to ensure safety of customers, colleagues and to protect our assets through appropriate care and handling of merchandise.
  • Personal Leadership
  • Work as a team partner with colleagues to ensure customer satisfaction and contribute to a positive store environment.
  • Remain current on all industry news and company updates and complete provided training courses to ensure compliance with company policy changes to better serve customers.


  • Minimum 8 years of retail sales experience in which at least 2 years at management level
  • Luxury brand experience is definitely an advantage
  • Strong in store operations, sales & service, people management and training experience
  • Result-driven, proactive, excellent in communication and interpersonal skills
  • Reliable with strong sense of responsibility plus problem solving ability
  • Proficient in computer literacy and fluency in English, Cantonese and Mandarin